At Faye, we’re not just about offering travel insurance; we’re about making your travels safer, smoother, and stress-free. From top-notch customer support to speedy claims and reliable medical emergency assistance, we’ve earned some pretty awesome reviews.
So if you’ve ever wondered, “What are people really saying about Faye?”– grab a seat and let us show you.
Our ★★★★★ emergency medical help
Traveling can come with unexpected challenges, and when medical emergencies occur, our team steps in to help–fast. From providing immediate assistance to enabling access to 20K telemedicine doctors via Air Doctor to finding the right urgent care provider, we make sure you’re supported through it all. Don’t just take our word for it; our travelers have shared their real-life experiences of how Faye has helped them through tough times:
“After many years of travel, I experienced an emergency for the first time while in the Dominican Republic. I spent close to a week in a local hospital. And I saw Faye next to me all the way. There on in my stay, on my way home, and even after I reached home. They acted like longtime friends and family. I can’t say enough about how great and amazing they were to me.”
-Luis C, December 11, 2025 – Trustpilot
“I unexpectedly needed Faye’s help with a medical emergency during our vacation. From the very first outreach, the team at Fayewas absolutely incredible. They guided us through getting care in a foreign country, provided timely communication with the hospital, and even checked in after we moved on to the next destination.”
-Camo, December 7, 2025 – Trustpilot
“Faye was there for me when I had no access to a medical team for multiple hours after fracturing my foot in North Africa.”
–Safiya N, May 3, 2025 – Trustpilot
“Faye was immediately attentive to my needs after my accident in Nepal. I really appreciated their care and support. It made a bad ordeal less traumatic.”
–Maryanne R, March 25, 2025 – Trustpilot
“I am a solo female traveler, and I started having heart problems in Peru. It was very scary and they helped me get an online doctor quickly. Then they paid out my claims after I had to get tests done. I would certainly use them again in the future!”
–Emily C. August 2, 2024 – Trustpilot
“We were on an island with little medical help and needed assistance. I immediately was able to contact Faye, and they arranged for air transport to a hospital in Athens for treatment. Faye took care of everything, and my husband received excellent care.”
–C.H. June 7, 2024 – Trustpilot
“A few weeks into our trip, my son came down with a nasty germ. We called Faye, and they immediately told us that we could have him seen online or we could go to whichever medical facility we chose. Faye was there for us every step of the way. They even texted to ask how he was doing. They helped me to understand what documents were needed to process the claims.”
–Kay January 8, 2024 – Consumer Affairs
“My daughter needed to see a doctor in Vienna for swelling due to a sprain. The pain was severe enough that she could not walk. Sent a message to customer support explaining our situation. Within 30 minutes, they sent a list of Air Doctors in Vienna & instructed us to make an appointment. The visit was prepaid by Faye.”
–Lourdes September 1, 2024 – Consumer Affairs
Our ★★★★★ customer experience team
Our stellar support pros work around the clock. They’re there for you, whether it’s the middle of the night, weekends, or holidays, and have you covered from answering questions about filing claims to helping you find the nearest grocery store. Here’s what our travelers have to say about our team:
“Faye’s customer experience team provided one of the best customer service experiences I have had in my life. They didn’t rush the process. They took the time to review everything thoroughly and even called me back to ensure I fully understood the coverage and how it specifically applied to my trip.”
–Darron E, January 4, 2026 – Trustpilot
“Customer service was exceptional. Every time I had a question, the representatives were friendly, professional, and quick to respond. It felt like they actually cared about helping.”
–Akash H, November 24, 2025 – Trustpilot
“The customer service at Faye was incredible, from my first call to my last chat and email. They were great to work with, and it was an easy process to make my claim.”
–Kellie C, April 25, 2025 – Trustpilot
Quick responses and speaking with actual humans without a long wait time. I also appreciated being set up with a video doctor visit when I needed it.
–PK, May 9, 2025 – Trustpilot
“Faye was amazing in supporting us when we had to cancel our ‘trip of a Lifetime’ due to COVID and a horrible back issue. They stood behind us and made this terrible experience ‘livable!’ We were paid through the wallet, and I will certainly use Faye whenever we travel.”
–Mark L. August 9, 2024 – Trustpilot
“I spoke to a Faye associate who was terrific and even sent me an email confirming that our medical scheduling issues would be covered. Faye gave me a lot of peace of mind for this trip. I have recommended it to everyone I know. Thank you!”
–Alison F. July 28, 2024 – Trustpilot
“Unmatched customer experience. They answer fast and help you solve your problems and submit claims in minutes. They are actually helpful and care for you to get the best experience. Best travel insurance I’ve used so far as a frequent traveler.”
–Victoria M. July 9, 2024 – Trustpilot
“Baggage was delayed significantly on a 2-week vacation, leaving us stranded without our things. Faye reimbursed us for the inconvenience within 30 minutes of reaching out about our issue. Wonderful customer service.”
–Danielle B. June 25, 2024 – Trustpilot
“Faye started working on my case the day I notified them of my accident. Each customer care specialist I communicated with, whether by phone or email, was polite, pleasant, and helpful. I got a call or email from them almost every day to check on how I was doing, and every concern I had was addressed.”
–Maria C. June 18, 2024 – Trustpilot
“The customer service was above and beyond what anybody in this day and age could hope to experience. Every representative was kind and empathetic.”
–James N. May 31, 2024 – Trustpilot
Our ★★★★★ claims processing
Let’s be honest–filing a claim can sometimes feel daunting, especially when you’re already dealing with travel disruptions. But at Faye, we’re all about making the process as smooth as possible. Our claims process is designed to be straightforward and headache-free, so you can focus on the stuff that really matters: enjoying your trip to the fullest. Here’s what our customers are saying about our 5-star claims processing and reimbursements:
“The ease of filing claims through the app and chatting with Faye reps who are extremely personal and definitely not AI-generated is why you should go with Faye. You’ll be so happy you did!
–Sherry S, December 23, 2025 – Trustpilot
“The Faye claims department reviewed and paid out my claim within just a few days. Communication with them was great.”
–Alice M, April 30, 2025 – Trustpilot
“I have to admit, a first I was a bit nervous. I wasn’t expecting anything to happen to me at all! This whole claim process was a joy! The application and all of the instructions were extremely easy to follow, easy to understand, and easy to complete. Thank you, Faye!”
–Roland G, June 18, 2025 – Trustpilot
“Our outbound and inbound flights were canceled. We made other arrangements, and after our return, I contacted Faye and filed a claim. Our claim adjuster was great, and we were reimbursed for all our expenses. Great service and efficient and competent service. Highly recommend Faye.”
–Yaron S. August 29, 2024 – Trustpilot
“I had a small medical claim, and I was able to speak with the claims specialist who was actually handling my claim. She cleared up the two questions I had in moments. Bravo!”
–Bella M. August 27, 2024 – Trustpilot
“My trip was interrupted by a death in the family, and we were traveling as a group. Not only was the money returned within the week after I submitted my claim, but the claims specialist at Faye corrected a mathematical error I made, which refunded more money than I requested. Excellent service and very reliable.”
–Ellen August 5, 2024 – Consumer Affairs
Our ★★★★★ app experience
At Faye, we’re not just providing top-notch travel insurance–we’re revolutionizing the way you experience it. Our award-winning app is packed with everything you need to make your journey smooth, safe, and even more enjoyable. Need local emergency numbers? Our app’s got that. Want to view nearby urgent care providers? All there. Concerned about flight delays or cancellations? No prob–track them in-app. Need a quick currency converter? It’s in the app. Curious about the local weather or want music recommendations to match your destination? Also in the app. It’s all right there for your convenience, and our travelers love it:
“Appreciated adding travel info into the Faye App, such as passports, airline travels, luggage photos, etc., to have all documents securely stored in one location. Also enjoyed the extra flight updates while traveling.”
–Sue, January 2, 2026 – Trustpilot
“I appreciated the little extras like recommended apps and gate, and flight information. The Faye App was able to give me that information even before the airline app.”
–Barb, May 3, 2025 – Trustpilot
“My first experience with Faye will not be my last. The whole process is seamless with a great app and real people to back it up.”
–Ian W, July 16, 2025 – Trustpilot
“Their app is great!! Easy to use and the best experience I’ve ever had with an insurance company. My wife used them twice while traveling in Italy, and both times it was a breeze. She used online doctors who were great, responsive, respectful, and who followed up. I highly recommend this company.”
–John S. August 18, 2024 – Trustpilot
“It’s been easy to get full travel insurance through the app, and communication has been exceptional. They helped me find the nearest urgent care and let me know exactly what to do to file a claim.”
–Carine M. April 19, 2024 – Trustpilot
“The app is easy to use and maneuver around. You add your flights into the app, and Faye will track them for you. It also has a great function called the Faye Wallet, which works with Google Wallet or Apple Pay. Additionally, all travelers included in the policy can sign in with their emails and use the app as well.”
–Doreen A. March 3, 2024 – Trustpilot
“I loved how they provided updates when a change to my flights occurred. I always felt watched over and protected. Faye is the way to go 100%!”
–Peggy A. September 13, 2024 – Google Play Store
Our ★★★★★ trip inconvenience protection
Travel hiccups happen, but with Faye as your travel sidekick, you don’t have to worry. Whether it’s a flight or luggage delay, cancellation, or missed connection, our trip inconvenience protection is here to make sure you stay on track. Check out how our travelers have appreciated our support with both coverage and assistance when things didn’t go as planned:
“My wife and I had to cancel our trip due to personal medical reasons, and submitting our claim couldn’t have been any easier process. Quick and intuitive instructions for what paperwork was needed, and simple to submit to Faye.”
–Kevin, December 10, 2025 – Trustpilot
We unfortunately had to cancel our trip. Working with Faye Travel Insurance to get our money refunded has been easy and not stressful at all.”
–Beth K, March 10, 2025 – Trustpilot
“I had to cancel my trip at the last minute due to illness. Faye was helpful and reimbursed me very quickly and with no hassle whatsoever.”
–Susan B, March 14, 2025 – Trustpilot
“My flight was canceled in Europe and rebooked. By the time I arrived at my final destination, the trains weren’t operating, so we had to take an Uber. I was immediately sent an inconvenience fee and reimbursed for the Uber. I will always use Faye going forward.”
–Andrew V. July 20, 2024 – Trustpilot
“We are stuck in a foreign country, and Faye has been great. They’ve already transferred funds to our account for the inconvenience of being delayed over a day. They have been very receptive to all of my chat comments and also by phone.”
–Barbara J. June 13, 2024 – Trustpilot
“My flight was delayed in Milan, and I wasn’t sure if I was going to get home in time. Faye made sure I was on track to land at the right time and provided me with all the transportation options once I landed.”
–Robbie E. March 11, 2024 – Trustpilot
“Faye paid the cost of the flights home, reimbursed the prepaid portion of our hike, paid the hospital bill, and covered miscellaneous other inconveniences and delays we encountered. The best part of the experience was the care and attentiveness to our case. They were always available, responded quickly, returned calls, answered emails, and offered encouraging words more than once.”
–Rita November 29, 2024 – Consumer Affairs
“Thailand was wonderful, but the baggage handling was not. Luckily, we had insurance from Faye, and with ease, we were able to file a claim through the app. Once our information was verified, all went smoothly, and we received our payment. Faye stood behind their insurance product and made us whole.”
–Kurt Y. June 18, 2024 – Google Play Store
Want more love?
Check out our travelers’ love notes on our page dedicated to just that, or see why we’re rated ‘Excellent’ on Trustpilot. And when your next adventure calls, experience the Faye difference for yourself.
