At Faye, we’re not just about offering travel insurance–we’re all about making your travels safer, smoother and stress-free. From top-notch customer support to speedy claims and reliable medical emergency assistance, we’ve earned some pretty awesome reviews.
So if you’ve ever wondered, “What are people really saying about Faye?”–grab a seat and let us show you what our customers are loving about us.
Our ★★★★★ emergency medical help
Traveling can come with unexpected challenges, and when medical emergencies occur, our team steps in to help–fast. From providing immediate assistance to enabling access to 20K telemedicine doctors via Air Doctor to finding the right urgent care provider, we make sure you’re supported through it all. Don’t just take our word for it; our travelers have shared their real-life experiences of how Faye has helped them through tough times:
“I am a solo female traveler and I started having heart problems in Peru. It was very scary and they helped me get an online doctor quickly. Then they paid out my claims after I had to get tests done. I would certainly use them again in the future!” –Emily C. August 2, 2024
“I needed to get an injury checked out, and the Faye support was excellent. Via a helpful messaging exchange, they told me how to use the app to book an appointment with an English-speaking service provider. There was also an email follow-up a couple of days later from a Faye customer service representative. Really great!” –Rachel July 21, 2024
“On a recent trip with my mother, she ended up in the emergency room and we missed out on a full day of our tour. After sending all the documentation from the hospital and tour company, I received a payment from Faye promptly. Thank you Faye for not compounding a bad experience by making it hard to get payment for our claim.” –Marianne May 12, 2024
“We were on an island with little medical help and needed assistance. I immediately was able to contact Faye and they arranged for air transport to a hospital in Athens for treatment. Faye took care of everything and my husband received excellent care.” –C.H. June 7, 2024
“I got ill while in Rome and my inquiry to Faye was acknowledged immediately via email. Within 45 minutes I spoke with a doctor via video and received a prescription. Faye also reimbursed me $150 toward the replacement of my lost cell phone! “ –Lanny M. June 5, 2024
“A few weeks into our trip, my son came down with a nasty germ. We called Faye, and they immediately told us that we could have him seen online or we could go to whichever medical facility we chose. Faye was there for us every step of the way. They even texted to ask how he was doing. They helped me to understand what documents were needed to process the claims.” –Kay January 8, 2024
“My daughter needed to see Dr in Vienna for swelling due to a sprain. The pain was severe enough that she could not walk. Sent a message to customer support explaining our situation. Within 30 minutes they sent a list of Air Doctors in Vienna & instructed us to make an appointment. The visit was pre-paid by Faye.” –Lourdes September 1, 2024
Our ★★★★★ customer experience team
Our stellar support pros work around the clock. They’re there for you whether it’s the middle of the night, weekends or holidays, and have you covered from answering questions about filing claims to helping you find the nearest grocery store. Here’s what our travelers have to say about our team:
“Faye was amazing in supporting us when we had to cancel our ‘trip of a Lifetime’ due to COVID and a horrible back issue. They stood behind us and made this terrible experience ‘livable!’ We were paid through the wallet and I will certainly use Faye whenever we travel.” –Mark L. August 9, 2024
“I spoke to a Faye associate who was terrific and even sent me an email confirming that our medical scheduling issues would be covered. Faye gave me a lot of peace of mind for this trip. I have recommended it to everyone I know. Thank you!” –Alison F. July 28, 2024
“This company answers messages immediately. No question is too insignificant. To be traveling and know mishaps always happen, it’s calming to know there’s help if you need it.” –Karrie July 26, 2024
“Unmatched customer experience. They answer fast and help you solve your problems and submit claims in minutes. They are actually helpful and care for you to get the best experience. Best travel insurance I’ve used so far as a frequent traveler.” –Victoria M. July 9, 2024
“Baggage was delayed significantly on a 2-week vacation leaving us stranded without our things. Faye reimbursed us for the inconvenience within 30 minutes of reaching out about our issue. Wonderful customer service.” –Danielle B. June 25, 2024
“Faye started working on my case the day I notified them of my accident. Each customer care specialist I communicated with, whether by phone or email, was polite, pleasant, and helpful. I got a call or email from them almost every day to check on how I was doing and every concern I had was addressed.” –Maria C. June 18, 2024
“The customer service was exceptionally remarkable. They diligently collaborated with me until all the issues were effectively resolved. I highly recommend their services.” –Rommel M. June 14, 2024
“The customer service was above and beyond what anybody in this day and age could hope to experience. Every representative was kind and empathetic.” –James N. May 31, 2024
“I texted Faye just to put them on notice of a possible claim due to a delay or canceled flight. They responded IMMEDIATELY asking for updates and prepared for a claim. I was very impressed by how promptly Faye responded and was ready to help.” –F. March 19, 2024
Our ★★★★★ claims processing
Let’s be honest, filing a claim can sometimes feel daunting, especially when you’re already dealing with travel disruptions. But at Faye, we’re all about making the process as smooth as possible. Our claims process is designed to be straightforward and headache-free, so you can focus on the stuff that really matters: enjoying your trip to the fullest. Here’s what our customers are saying about our 5-star claims processing and reimbursements:
“Our outbound and inbound flights were canceled. We made other arrangements, and after our return, I contacted Faye and filed a claim. Our claim adjuster was great and we were reimbursed for all our expenses. Great service and efficient and competent service. Highly recommend Faye.” –Yaron S. August 29, 2024
“It took me longer to write this review than to submit the claim. The payout was timely and the amount was approved with no hidden processing fees. They have earned my business from here on out.” –Dustin R. November 18, 2022
“I filed a claim through the Faye app (super easy). They requested several documents proving my claim and then without question, approved it. Thank you for actually being a stand-up insurance company, Faye.” –Matt M. September 3, 2024
“I had a small medical claim and I was able to speak with the claims specialist who was actually handling my claim. She cleared up the two questions I had in moments. Bravo!” –Bella M. August 27, 2024
“Faye handled my claim with professionalism and friendliness. It brought great peace of mind to have insurance during my diverted and delayed flights. I will definitely use them again!” –Jonathan P. July 9, 2024
“My trip was interrupted by a death in the family and we were traveling as a group. Not only was the money returned within the week after I submitted my claim but the claims specialist at Faye corrected a mathematical error I made which refunded more money than I requested. Excellent service and very reliable.” –Ellen August 5, 2024
Our ★★★★★ app experience
At Faye, we’re not just providing top-notch travel insurance–we’re revolutionizing the way you experience it. Our award-winning app is packed with everything you need to make your journey smooth, safe and even more enjoyable. Need local emergency numbers? Our app’s got that. Want to view nearby urgent care providers? All there. Concerned about flight delays or cancellations? No prob–track them in-app. Need a quick currency converter? It’s in the app. Curious about the local weather or want music recommendations to match your destination? Also in the app. It’s all right there for your convenience, and our travelers love it:
“Once I downloaded the app, everything was super easy. It keeps all your trip details and itineraries easy to access and the flight information is more current than the airline! Impressive. I will highly recommend Faye.” –Amedeo P. August 14, 2024
“Their app is great!! Easy to use and the best experience I’ve ever had with an insurance company. My wife used them twice while traveling in Italy and both times it was a breeze. She used online doctors who were great, responsive, respectful, and who followed up. I highly recommend this company.” –John S. August 18, 2024
“The app was very user-friendly and as a result, I felt at ease about anything that might come up during our trip.”
–Liz S. June 2, 2024
“It’s been easy to get full travel insurance through the app and communication has been exceptional. They helped me find the nearest urgent care and let me know exactly what to do to file a claim.” –Carine M. April 19, 2024
“The app is easy to use and maneuver around. You add your flights into the app and Faye will track them for you. It also has a great function called the Faye Wallet which works with Google Wallet or Apple Pay. Additionally, all travelers included in the policy can sign in with their emails and use the app as well.” –Doreen A. March 3, 2024
“I loved how they provided updates when a change to my flights occurred. I always felt watched over and protected. Faye is the way to go 100%!” –Peggy A. September 13, 2024
Our ★★★★★ trip inconvenience protection
Travel hiccups happen, but with Faye as your travel sidekick, you don’t have to worry. Whether it’s a flight or luggage delay, cancellation or missed connection, our trip inconvenience protection is here to make sure you stay on track. Check out how our travelers have appreciated our support with both coverage and assistance when things didn’t go as planned:
“My flight was canceled in Europe and rebooked. By the time I arrived at my final destination, the trains weren’t operating so we had to take an Uber. I was immediately sent an inconvenience fee and reimbursed for the Uber. I will always use Faye going forward.” –Andrew V. July 20, 2024
“We are stuck in a foreign country, and Faye has been great. They’ve already transferred funds to our account for the inconvenience of being delayed over a day. They have been very receptive to all of my chat comments and also by phone.” –Barbara J. June 13, 2024
“My flight was delayed in Milan and I wasn’t sure if I was going to get home in time. Faye made sure I was on track to land at the right time and provided me with all the transportation options once I landed.” –Robbie E. March 11, 2024
“Faye paid the cost of the flights home, reimbursed the prepaid portion of our hike, paid the hospital bill, and miscellaneous other inconveniences and delays we encountered. The best part of the experience was the care and attentiveness to our case. They were always available, responded quickly, returned calls, answered emails, and offered encouraging words more than once.” –Rita November 29, 2024
“Thailand was wonderful but the baggage handling was not. Luckily we had insurance from Faye and with ease were able to file a claim through the app. Once our information was verified, all went smoothly and we received our payment. Faye stood behind their insurance product and made us whole.” –Kurt Y. June 18, 2024
Want more love?
If you want to see more love from our travelers, head to our page dedicated to just that or to our Trustpilot page where we’re rated ‘Excellent.’ And when it’s time for your next adventure, find out what all the hype is about by traveling with Faye.
