Planning a trip usually means paying for flights, hotels, tours, and activities – some of which are non-refundable. But when life happens, trip cancellation coverage can protect the money you invested in your trip. With Faye, you get a clear list of covered reasons and fast support when something unexpected forces you to stay home.
What trip cancellation typically covers
Trip cancellation can reimburse your prepaid, non-refundable trip costs when you can’t travel for a covered reason. These costs can include flights, hotels, tours, tickets, and other bookings you paid for upfront.
Covered reasons usually include sudden illness or injury of you, a travel companion, or a family member. They can also include pregnancy complications, mandatory quarantine, a car accident on the way to the airport, a terror incident at your destination within 30 days, jury duty, natural disasters that make your home or destination uninhabitable, and the financial default of a travel supplier after your coverage begins.
It won’t cover cancellations for changing your mind, or simply not wanting to go. For that protection, you need Cancel For Any Reason (CFAR) coverage.
How Faye handles trip cancellation
Faye can cover up to 100% of your non-refundable trip costs, capped at your total estimated trip cost, which you input when you buy your policy. You must cancel your trip for a covered reason at least 48 hours before departure.
Examples of covered reasons in your Faye plan include serious illness, injury or death of you or a loved one, pregnancy complications, mandatory quarantine, car accidents, airport shutdowns, natural disasters, felonious assault, stolen passports, jury duty, sudden military redeployment, and involuntary job loss after a continuous year with the same employer.
Optional upgrade: Cancel For Any Reason (CFAR)
For extra flexibility, Faye offers Cancel For Any Reason (CFAR) coverage as an add-on to your base plan. It can reimburse you up to 75% of your trip costs if you want to cancel for any reason at all, outside of those that are covered in your base policy. You must buy CFAR within 14 days of your initial trip deposit and cancel at least 48 hours before departure.
How to file a cancellation claim with Faye
If you need to cancel, here’s how the typical process works:
- Check your plan to confirm your reason is covered.
- Contact your travel suppliers to see if they will refund or credit anything.
- Cancel your bookings and save all receipts and confirmation emails.
- Start your claim in the Faye app. It will only take a couple of minutes.
- Upload documents like doctor’s notes, test results, police reports, or official notices.
- We aim to process each claim within 48 hours of receiving all necessary information.
Submitting complete paperwork right away helps speed things up.
When to buy cancellation coverage
Buy early. With Faye, you must purchase your plan at least 48 hours before departure to benefit from trip cancellation coverage.
If you want CFAR coverage or a pre-existing condition waiver, you must buy within 14 days of your initial trip deposit. The sooner you insure your trip, the more you can protect yourself.
Real traveler scenarios
A parent gets sick
Two weeks before their trip, a traveler’s father is hospitalized. Faye can cover cancellation due to a family member’s illness, so prepaid flights and hotels are reimbursed up to your estimated total trip cost.
A natural disaster strikes
A hurricane floods a couple’s home before their honeymoon. Their home is declared uninhabitable, which is a covered reason. Faye reimburses you up to your estimated total trip cost.
A COVID-positive test
You test positive before departure. Faye treats COVID like any other illness, so your prepaid trip costs can be reimbursed.
Stay protected from the unexpected
With Faye, you can travel knowing that if plans change, your protection stays the same. We’ve got your back from booking to takeoff to checkout.
FAQs
When do I have to purchase the policy to have cancellation coverage?
You must buy your plan at least 48 hours before departure. To qualify for a pre-existing condition waiver or to add CFAR, you must buy within 14 days of your first trip deposit.
What counts as a covered reason?
Covered reasons include sudden illness or injury, pregnancy complications, quarantine, jury duty, terror incidents at your destination, car accidents en route, burglary at your home, military duty, or the financial default of your airline or cruise after your coverage starts. Convenience cancellations and fear of travel are not covered unless you add CFAR.
Does Faye offer Cancel For Any Reason coverage?
Yes. Our CFAR add-on can reimburse you up to 75% of your non-refundable trip costs. You must purchase it within 14 days of your initial trip deposit and cancel at least 48 hours before departure.
What costs are reimbursed?
Prepaid, non-refundable trip costs you declare can be reimbursed. This includes flights, hotels, prepaid tours, show tickets, and similar expenses.
Are pre-existing medical conditions covered?
You can receive a pre-existing condition waiver if you buy your plan within 14 days of your first trip deposit and were medically fit when you purchased it.
How long does a cancellation claim take?
Processing time can vary depending on the claim; however, we aim to process each claim within 48 hours of receiving the necessary information.
Is a foreseeable event covered?
A foreseeable event is something you already knew about before you bought your plan. Examples include storms that have already been named, an illness that started before your coverage began, or a travel warning that was issued before you purchased your policy. Because these events are known in advance, they are not covered under standard trip cancellation benefits. Coverage is designed for sudden, unexpected situations, not events that were already unfolding when you booked your plan.
