Travel insurance has a reputation problem. It’s been called boring, overly complicated, and often treated as a “nice-to-have.” At Faye, we’re here to change that.
We believe travel insurance should be as smart, helpful, and essential as your carry-on. That’s why we created the Faye app—a game-changer that has modernized coverage and care for today’s travelers.
With the Faye app, you can protect your trips, manage your plans, and access everything you need—all from your phone. No paperwork, no stress, just peace of mind wherever your adventure takes you.
What is the Faye app?
Think of it as your go-to travel companion. The Faye app goes beyond just buying insurance—it helps you travel smarter, safer, and stress-free.
Here’s a quick walkthrough of the app in action:
With the app, you can:
- Purchase and make changes to your travel insurance coverage
- File claims and get reimbursed to your phone’s wallet
- Access real-time trip updates and tools to help you navigate your journey
- Chat with our team 24/7 for support
- And much more!
How does it work?
Getting started is simple:
- Download the Faye app on iOS or Android
- Enter your travel and personal details
- Get covered in as little as 60 seconds
From there, the Faye app becomes your go-to for everything travel-related. Whether you’re at the airport, on the beach, or halfway across the globe, it’s right there with you as your #1 travel companion.
What you can do in the Faye app
The Faye app is packed with tools and features to keep you informed, prepared, and stress-free on every adventure.
Stay on top of your trip details
- View a clear breakdown of your policy coverage
- Add your flight details to receive real-time updates on:
- Flight delays and cancellations (even before the airline)
- Gate and terminal info
- Flight tracking that works even in airplane mode
- Baggage claim numbers and info
Access essential travel info
- Find local emergency numbers like the U.S. embassy, pharmacies close by, and more.
- Check destination-specific details like visa requirements, plug types, weather forecasts, local music, and even apps to download so you can travel like a local.
- Use the currency converter to avoid guessing costs—no more surprises at checkout.
Handle claims without the hassle
- File a claim directly in the app by uploading your documents. Our team works to review everything within 48 hours, and you can track your claim’s progress at any time.
- Use Faye Wallet, your secure digital payments card, to receive speedy reimbursements on approved claims and common travel snafus- even while you’re still in-trip. From the app, simply add it to Apple Pay or Google Pay and use funds received to tap and pay for expenses on the go.
Get medical support anytime
- Access Air Doctor’s network of 20K telemedicine doctors, so you’re never far from care.
Stay connected, wherever you are
- Need to adjust your policy, find a pharmacy, or get a coffee shop recommendation? Our team is available 24/7 through the Chat tab.
- Skip the SIM card swaps and unreliable Wi-Fi. With our eSIM feature, you can activate a data plan directly in the app when you plan to travel abroad and stay connected as soon as you land.
Keep your documents safe
- Upload and store your important travel documents—like your passport and tickets—securely with our Safekeeping feature. No internet? No problem. If you need a copy, just reach out to our team, and we’ll send it your way—quickly and securely, wherever you are.
Wherever your adventure takes you, the Faye app is there to keep you covered, connected, and in control.
Why we’re reimagining travel insurance
Traditional travel insurance was built for an era of fax machines and long hold times. Faye is built for today’s traveler.
We set out to make travel insurance something you’d actually want to use. With the Faye app, you get:
- Whole-trip protection: Plans that cover flights, accommodations, health, belongings, and those “ugh” moments like delays or cancellations. Need more? Add-ons like Cancel for Any Reason let you customize your coverage.
- Real-time support: Whether it’s a hiccup or finding the nearest pharmacy, our team is available anytime through the app, phone, or email—even on holidays.
- A fully digital experience: Get quotes in seconds, file claims easily, and receive reimbursements for approved claims to your Faye Wallet—all while enjoying real-time alerts and pre-trip tips.
Ready to upgrade your travel experience?
Download the Faye app on iOS or Android and see how we’re changing the game for travelers everywhere.
