At Faye, we’re on a mission to shake up the traditional travel insurance industry.
Built by avid travelers and insurance experts who believe that travel insurance can be more than a forgettable add-on but a must-have advantage, Faye helps keep you safe, informed and inspired to roam bravely.
From buying a policy to settling claims, we’ve made travel coverage and care digital-first, meaning you can do it all in real-time with our easy-to-use app.
What this means: Gone are the days of searching for a policy that covers your entire trip, and the pile of paperwork that comes along with it.
What is the Faye app?
Our approach to tech-driven travel coverage and care. The Faye app enables you to purchase travel insurance, manage your trip, file claims, receive quick reimbursements and ask our Customer Experience Specialists for tips and assistance 24/7.
How does it work?
The best part about it: the app offers a fully digital, no-nonsense claims filing process (upload your documents to the app and we’ll aim to review everything in 48 hours). But check out all the specs and features that make the Faye app unique.
The sign up
Our seamless onboarding allows you to easily add your travel and personal details in order to get covered for your trip in as little as 60 seconds.
Once you cover your first trip with Faye Travel Protection, you can access all that the app has to offer. This includes real-time notifications and alerts on flight delays, cancellations, gate changes and even tells you what carousel your bags are arriving at.
From the Home screen you can:
- Add your flight details, so we can update you about airport, flight and baggage details, changes and cancellations.
- Check the weather forecast for your destination(s).
- Access the Faye Wallet, our secure digital debit card that gives you the ability to get reimbursed on common travel inconveniences and approved claims. Once you receive funds, add the card to Apple Pay or Google Pay and use it to tap and pay for things you need, rather than paying out of pocket.
- Share Faye with friends via a unique link that can be sent to your loved ones and in return you’ll receive $10 per sign up, up to $50 in total.
In the My Trips tab you can view past and upcoming trip details. When it comes to your upcoming adventures, the app enables you to:
- Add your flights, in case you missed it from the home screen.
- Download your policy and see a breakdown of your coverage.
- File a claim directly and easily, uploading all documents digitally.
Head directly to the Get Help tab to chat with our Customer Experience Team 24/7 about anything and everything – from changing a policy to booking an in-trip telemedicine appointment with a doctor in your native language, and everything in between.
Why are we straying from traditional travel insurance?
The better question is why hasn’t someone thought of this sooner?
We started building Faye because we saw what’s out there and knew it wasn’t enough. We’re also aware that there is an overwhelming majority of Americans who don’t purchase travel insurance. Now is the time to disrupt the space and make the process more consumer-friendly, with care & coverage travelers can trust.
Wherever you go, the Faye app is there too, from the little details to the big destinations, and every moment in between, so you can make the most of each adventure.