Travel insurance has a reputation problem. It’s been called boring, overly complicated, and often treated as a “nice-to-have.” At Faye, we’re here to change that.
We believe travel insurance should be as smart, helpful, and essential as your carry-on. That’s why we created the Faye app—a game-changer that has modernized coverage and care for today’s travelers.
With the Faye app, you can protect your trips, manage your plans, and access everything you need—all from your phone. No paperwork, no stress, just peace of mind wherever your adventure takes you.
What is the Faye app?
Think of it as your go-to travel companion. The Faye app goes beyond just buying insurance—it helps you travel smarter, safer, and stress-free.
Here’s a quick walkthrough of the app in action:
With the app, you can:
- Purchase and make changes to your travel insurance coverage
- File claims and get reimbursed to your phone’s wallet
- Access real-time trip updates and tools to help you navigate your journey
- Chat with our team 24/7 for support
- And much more!
How does it work?
Getting started is simple:
- Download the Faye app on iOS or Android
- Enter your travel and personal details
- Get covered in as little as 60 seconds
From there, the Faye app becomes your go-to for everything travel-related. Whether you’re at the airport, on the beach, or halfway across the globe, it’s right there with you as your #1 travel companion.
What you can do in the Faye app
The Faye app is packed with tools and features to keep you informed, prepared, and stress-free on every adventure.
Manage your trip details
- View a clear breakdown of your policy coverage.
- Add your flight details to receive real-time updates on delays, cancellations, gate changes, baggage carousel information, and dynamic live activity alerts that appear right on your device’s lock screen.
- Enjoy complimentary access to participating airport lounges directly through the app if your flight is delayed by 3 hours or more. If no participating lounge is available, visit any lounge and get up to $50 per person on your policy by filing a claim.
Access essential travel info
- Find local emergency numbers like the U.S. embassy, pharmacies close by, and more.
- Check destination-specific details like visa requirements, plug types, weather forecasts, local music, and even apps to download so you can travel like a local.
- Use the currency converter to avoid guessing costs—no more surprises at checkout.
File and track claims digitally
- File a claim directly in the app by uploading your documents..
- Track your claim status throughout the review process.
- Receive approved reimbursements to your Faye Wallet, a secure digital payments card that you can add to Apple Pay or Google Pay, and use funds received to tap and pay for expenses on the go. You can also tap transfer to send the money directly to your bank account.
Get medical assistance abroad
Access Air Doctor’s network of 20K telemedicine doctors for virtual or in-person appointments at your destination, so you’re never far from care.
Stay connected and supported
- Reach our support team 24/7 through the Chat tab.
- Purchase and activate an international eSIM, directly in the app to stay connected abroad.
- Add your loved ones as contacts in Safekeeping to automatically share flight updates.
- Upload and store your important travel documents—like your passport and tickets—securely with our Safekeeping feature and access your documents even when you’re offline.
Wherever your adventure takes you, the Faye app is there to keep you covered, connected, and in control.
Why we’re reimagining travel insurance
Traditional travel insurance was built for an era of fax machines and long hold times. Faye is built for today’s traveler.
We set out to make travel insurance something you’d actually want to use. With the Faye app, you get:
- Whole-trip protection: Plans that cover flights, accommodations, health, belongings, and those “ugh” moments like delays or cancellations. Need more? Add-ons like Cancel for Any Reason let you customize your coverage.
- Real-time support: Whether it’s a hiccup or finding the nearest pharmacy, our team is available anytime through the app, phone, or email—even on holidays.
- A fully digital experience: Get quotes in seconds, file claims easily, and receive reimbursements for approved claims to your Faye Wallet—all while enjoying real-time alerts and pre-trip tips.
Common travel mishaps—and how the Faye app helps
When plans change at the airport
Delays have a way of turning airports into information overload. Instead of bouncing between airline emails, gate screens, and announcements, the Faye app gives you one place to check what’s changed and understand what support may be available if delays stretch on. Our support team of real humans is also there to help – whether it’s 2AM, holidays, or weekends.
When something you packed doesn’t make it
Losing access to essentials can throw off the start of a trip fast. The Faye app helps you document lost or stolen luggage, so you’re not stuck figuring out paperwork while trying to enjoy where you are. Luggage delays of 6+ hours mean $200 straight to your phone’s wallet and up to $300 in essentials you need for getting by until your luggage gets to you.
When you wake up sick in an unfamiliar place
Getting medical guidance abroad can feel intimidating, especially when you don’t know the system or the language. Through the Faye app, you can access telemedicine services via Air Doctor, making it easier to get care without having to guess where to go or who to call. Chat with licensed doctors virtually for medical advice and treatment, including prescribing medication, when legally permitted.
When you need a document quickly
Whether it’s at a hotel desk or an airport counter, having the right document on hand matters. You can upload key travel documents (think your passport, visa, reservations, and more) to the Faye app, even accessing them without internet access. Lose your phone? Our team can access them to give you backup copies.
When you land somewhere new and need to get online
For travelers who choose to purchase an eSIM, the Faye app makes it easy to get connected abroad without hunting for Wi-Fi or swapping SIM cards, so you can open maps, message home, or chat with our support pros right away.
